REFUND & CANCELLATION POLICY

1. Transaction Agreement & Cancellation Policy

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point, the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform.

We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.

2. Nature of Digital Goods & Services

Supreme FF delivers digital utilities and virtual gaming enhancements (including Free Fire profile likes, profile visits, bio codes, evo emote utilities, squad invites, and premium VIP subscription plans).

Because these services are digital in nature and are triggered immediately or within a short automated processing window upon payment confirmation, orders cannot be cancelled once the delivery process to the provided Free Fire UID has commenced.

3. Conditions for Replacement or Refund

Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.

A refund or replacement claim will be evaluated under the following circumstances:

• Service Mismatch: The delivered service materially deviates from the description or specifications listed on the Platform.
• Non-Delivery / Technical Outage: Payment was successfully debited, but the service was not delivered due to a server error or platform failure on our end.
• Duplicate Transactions: The User was charged multiple times for the same single order due to a gateway or network glitch.

Note: Refunds will not be granted where non-delivery occurred due to an incorrect, invalid, or banned Free Fire UID entered by the User, or where actions taken independently by third-party game publishers (Garena Free Fire) affect an in-game profile.

4. Refund Window

Any request for refund must be submitted within three (3) days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days.

5. How to Submit a Refund Claim

A User may submit a claim for a refund for a purchase made by raising a ticket on our Contact Us Helpdesk or contacting us directly on kartikarora280803@gmail.com or via WhatsApp at +91 79829 47213.

When submitting your refund request, please provide clear and specific details including:

• Your Order / Transaction ID received from the payment gateway (Instamojo).
• The Free Fire Player UID submitted with the order.
• A clear and specific reason for the refund request, including the exact terms that have been violated.
• Supporting proof or relevant screenshots, if required.

Whether a refund will be provided will be determined by us in accordance with these terms, and we may ask for additional details before approving any requests.

6. Refund Processing Timelines & Settlement

Once your refund claim is investigated and approved:

• Refunds are credited back directly to the original Payment Instrument (credit card, debit card, net banking, or UPI ID) used during the transaction via our payment aggregator, Instamojo.
• The refunded amount typically reflects in the customer's bank account or payment source within 5 to 7 business days from the date of refund initiation, depending on the issuing bank's standard settlement cycle.

7. Subscription Cancellations

For recurring subscription plans, Users can manage or cancel their subscription at any time via the My Subscription dashboard. Cancellation stops automatic renewals for future cycles. Since digital benefits remain active throughout the purchased billing cycle, fees already paid for an active period are non-refundable.

8. Contact & Escalations