REFUND & CANCELLATION POLICY

1. Digital Services

All services offered (likes, visits, emotes, group invites, subscription plans, etc.) are digital in nature and are typically delivered instantly or within a short processing window after successful payment. Because delivery begins immediately, orders cannot be cancelled once processing has started.

2. Eligibility for Refund

A refund will be considered only in the following cases:

• Payment was deducted but the service was not delivered.
• The service delivered was materially different from what was purchased due to an error on our end.
• A duplicate payment was made for the same order.

3. Non-Refundable Cases

Refunds will not be provided where the service was successfully delivered as described, where delivery failed due to incorrect UID/credentials provided by the user, or where a third-party platform (e.g. Garena/Free Fire) restricted or removed the delivered benefit independently of Supreme FF.

4. How to Request a Refund

Refund requests must be raised within 7 days of the transaction via our Contact Us page, along with your transaction ID and a description of the issue. Approved refunds are processed to the original payment method within 5–7 business days.

5. Cancellations

Recurring subscription plans, where applicable, may be cancelled at any time to stop future billing. Cancellation does not entitle you to a refund for the current billing period already paid for.